Warranty
Warranty Protection for Traditional Series Decor & Garland
Holiday Outdoor Decor (HOD) has taken great care to ensure that your product is free of defects. It is our practice to provide quality products that, with proper care, will last for many years.
Holiday Outdoor Decor (HOD) warrants to the original buyer that displays and accessories will be free from defects of materials and workmanship under normal conditions of use and service (as defined under ‘DEFINITIONS’ below). This Warranty is in lieu of all other warranties expressed or implied and is extended for:
- Five (5) Seasons (as defined under ‘DEFINITIONS’ below) on panel tree frames.
- Five (5) Seasons on all other steel frames.
- Four (4) Seasons on garland.
- Three (3) Seasons on electrical wiring
- 30 Days on lighting and bulbs
NOTE: This warranty does NOT apply to:
- Shipments in which garland is damaged due to being left too long in shipping cartons. (To minimize shipment costs, products are packed fairly tightly in cartons. They are intended to be unpacked immediately upon receipt. If they are left in the cartons for much longer than the shipment period, garland can become flattened and matted.
- Due to the corrosive effects of saltwater, the standard warranty does not apply. This includes; locations where decorations are displayed within 1 mile from ocean coasts or bodies of water containing salt.
- Contact your Design Consultant directly to discuss warranty periods affected by these locations.
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Warranty Protection for Designer Series Decor
Holiday Outdoor Decor (HOD) warrants to the original buyer that displays and accessories will be free from defects of materials and workmanship under normal conditions of use and service (as defined under ‘DEFINITIONS’ below). This Warranty is in lieu of all other warranties expressed or implied and is extended for:
- Three (3) season warranty on aluminum frame
- Two (2) season warranty on lights
- Two (2) season warranty on Recyprint© and Bioprint©
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Warranty Protection for Banners
Holiday Outdoor Decor (HOD) warrants to the original buyer that banners will be free from defects of materials and workmanship under normal conditions of use and service when used with our bracket system (RODFLEX).
- Three (3) season warranty on digitally printed vinyl banners
- Two (2) season warranty on digitally printed canvas banners
- Five (5) season warranty on screen printed canvas banners
Brackets & Hardware:
- Three (3) season warranty on RODFLEX brackets
- One (1) season warranty on banner wires
- One (1) season warranty on bands
NOTE: All the limited warranty statements are based on certain conditions and requirements that must exist to be classified under the warranty policy. All exterior banner products, including light pole banners, over-the-street-banners, windscreen banners, architectural banners, building banners, and custom flags must be installed, displayed and used under the following conditions:
- All products need to be professionally installed, with approved hardware, and with industry-standard installation practices. All exterior banners and flags are subject to adverse weather conditions and naturally occurring environmental factors including long term UV exposure, high wind load stress, Acts of God, acid rain, mold and mildew, as well as other exterior factors such as vandalism, and accidents, none of which will be covered under the Limited Warranty.
- Banners with added wind slits are not covered
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Warranty Protection for Majestic Branch Trees
Holiday Outdoor Decor (HOD) warrants to the original buyer that Majestic Branch Trees will be free from defects of materials and workmanship under normal conditions of use and service and is extended for:
- Five (5) Seasons warranty on frame, electrical wiring, branches & light sets
NOTE: All the limited warranty statements are based on certain conditions and requirements that must exist to be classified under the warranty policy. Seasonal usage cannot exceed 75 days per year between the months of November and January. Outdoor storage of the tree or components will void the warranty.
Modifying the tree in any way or adding a tree topper not provided by Holiday Outdoor Decor, will void the warranty.
- All products need to be professionally installed, with approved hardware, and with industry-standard installation practices. The warranty does not include normal wear and tear, vandalism, accidents, damage from Acts of God "includes winds over 65 MPH", UV fading, visible rust, improper setup, or improper storage.
- For failure on light sets or electrical components, replacement components and light sets will be provided along with simple replacement instructions. Labor or labor reimbursement is not included.
For trees that are used within 1 mile of the ocean, Holiday Outdoor Decor will warranty the lights and harness for 2 seasons. The frame will have a limited warranty of 5 seasons.
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Warranty Protection for Twinkly Pro™
Holiday Outdoor Decor (HOD) warrants to the original buyer that lighting and components will be free from defects of materials and workmanship under normal conditions of use and service (as defined under ‘DEFINITIONS’ below). This Warranty is in lieu of all other warranties expressed or implied and is extended for:
- One (1) year warranty on Twinkly Pro™ strings, curtains and controllers.
NOTE: All the limited warranty statements are based on certain conditions and requirements that must exist to be classified under the warranty policy. Incorrect use of the following voids warranty;
- Electrical supply conditions, including supply spikes, over-voltage/under-voltage and ripple current control systems that are beyond the specified limits of the Products and those set or defined by relevant supply standards for the Product
- Improper wiring, installation, change of settings or maintenance of Products or any other electrical components such as drivers not performed by (or for) the Owner.
- Failure to adhere to installation, operating (such as specific tolerance on flux and system power), application, maintenance, or environmental instructions or guidelines prescribed by the Owner or any other document accompanying the Products, or applicable safety, industry and/or electrical standards or codes.
- Failure to use the Products for the purposes for which these have been designed
NOTE: This warranty does NOT apply to:
- Locations where decorations are displayed within 1 mile from ocean coasts or bodies of water containing salt. Due to the corrosive effects of saltwater, the standard warranty does not apply.
- Contact your Design Consultant directly to discuss warranty periods affected by these locations.
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Warranty Procedure & Return Policy
WARRANTY PROCEDURE
If it is determined by HOD that there is a defect in the product, HOD will (at our discretion) repair or replace the product.
- PLEASE NOTE: After three (3) Seasons we prorate our warranty by 50% from the date of shipment.
- Cost of shipping and labor to install are not included in this warranty.
- HOD is not liable for shipments which are lost, delayed, or damaged in transit.
- If a product is suspected by the end-user to be defective, the purchaser must follow the following procedures in a timely manner (within 30 days of receipt of shipment) to ensure proper handling of the claim:
- The End-User (as defined under 'DEFINITIONS' below) should contact the Customer (as defined under 'DEFINITIONS' below) to initiate the process.
- The Customer should then contact their Design Consultant directly. Please provide the following information:
- Purchase Date
- Order number or Invoice number.
- Product code(s) of the product(s) in question
- A detailed description of the problem including symptoms, on-site analysis, questions, photos, etc.
- Following the initial contact, HOD will determine if all or a sampling of the shipment must be returned for evaluation, or if digital photos and descriptions will suffice. If appropriate and if instructed by the Customer to do so, HOD will communicate directly with the End-User to gain more information. If appropriate, an authorization will be issued for product return. Products returned without prior written authorization will be refused.
RETURN POLICY
- No merchandise returns will be accepted without prior written authorization. Return requests will be accepted for credit if submitted and approved within 30 days of receipt of shipment.
- Any products returned under the following conditions will result in a 25% restocking fee and the Customer will incur freight charges:
- Customer ordered incorrect product from HOD.
- End-user did not open packaging or did not use product for its intended purpose.
FREIGHT CLAIMS
- HOD assumes no responsibility for freight issues or disputes with carriers.
- All claims for merchandise delayed, lost or damaged in transit are the responsibility of the consignee.
- All claims for freight over-billing are the responsibility of the Customer.
- All merchandise is carefully inspected by HOD before packing and is packed in an approved manner before it leaves the factory. When accepting shipment, any missing pieces, cartons, etc., or visible damage must be noted by the consignee on the receiving ticket prior to signing. Any claims for concealed damage must be filed with the delivering carrier within 30 days of receipt of shipment.
- Failure to properly file claims may result in refusal of the claim and subsequent loss to the consignee or Customer.
- PLEASE NOTE: All cartons containing garland should be unpacked immediately upon receipt by the consignee. See note under "Holiday Outdoor Decor Traditional Series Warranty" above.
DEFINITIONS
A Season
- The decorative products manufactured by HOD are in compliance with the US National Electrical Code's specifications for Temporary Outdoor Installations. These products are therefore intended for seasonal use and are not designed to be left in place year-round.
- Therefore, a "season" is defined as a 60-day period spanning the relevant holiday(s). Generally, this is understood to indicate the period from just before Thanksgiving until just after New Year's Day, but the definition can be applied to any other holiday such as Independence Day or Hanukah, etc.
Customer & End-User
- HOD is a manufacturer and does not sell to the general public. Rather, we build products to order when instructed to do so by our distributors. As such, our "customers" are qualified vendors who retail products such as ours, and have chosen HOD to build those products for them. Therefore a distinction must be made between our customers (distributors) and our customers' customers (end-users).
Normal Conditions of Use and Service
- This term is defined by common-sense, industry-standard practice and is therefore, of necessity, somewhat vague. It includes, but is not limited to, the following specifications:
- The product is not modified in the field by the end-user unless instructed to do so by HOD.
- The product has not been mistreated by the end-user.
- The product is installed correctly and safely by qualified professional field personnel in an approved manner as guided by the relevant instruction sheet(s).
- Electrical loads are properly cabled in accordance with all relevant laws & codes.
- Products manufactured by HOD are intended for temporary, seasonal installation. As such they must be inspected regularly (a maximum of every 30 days), and proper maintenance and adjustments performed, such as de-icing, adjusting cables, replacing lamps, etc.
- Products are properly stored in the off-season. (This is, perhaps, the greatest source of premature product degradation. Please consult the relevant Instruction Sheet.)
- Proper annual maintenance is conducted, such as cleaning, lamp replacement, etc.
- Products are installed in locations where inclement conditions are reasonable and appropriate to the size and physical makeup of the product.
- In general, products manufactured by HOD are designed to withstand winds up to 40 mph with no ice load. However, common sense dictates that larger items, or items with more foliage, will be more vulnerable to wind.
- It is the responsibility of the purchaser who designs the on-site display to ensure that product selection is made with common-sense regard to inclement conditions.
- It is the responsibility of the installer to contrive a safe, effective installation.